Mr and Mrs G

Dear Philip

Now that our new kitchen is fully completed, despite the delays which we have created over flooring and the replacement tap (which you kindly supplied and installed last week), we felt that we ought to write and thank you for the excellent work completed by yourself and the installation team (Paul, Tim and Jacob). Not only have you coped really well with our changes from the original design and maintained excellent service over every (even minor) request relevant to the installation well after the major work was completed in February, but you are still talking to us!!

The very high standards of work and care from the installation team have resulted in a superb finish, and we are delighted with the end result.

By all means show this letter to prospective customers if you wish, they should certainly look forward to a first class job with an excellent finish.